Customer Satisfaction Management in Service Industry
Madhukar Reddy, Progeon ltd, Bangalore
Number 3, October - December 2005

Key Challenges in Six Sigma Implementation in BPO / ITES Organizations
Amitabh Saxena, Vice President Process Control, OfficeTiger
Number 1, January - March 2006

How Many Prototypes should be tested?
I Islam, SQC & OR Unit, Indian Statistical Institute, Bangalore
Number 2 & 3, April - September 2006

Beacon newsletter Dec. 2009

NIQR Newsletter 2011 – Issue 3

Special Issue of Beacon released during International Conference

Beacon Newsletter - Issue: March 2013